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Notes from the lab

Practical, UK-focused writing on putting AI to work in small and medium businesses.

2 June 2026AutomationsTradesLead Capture

Five automations that win UK trades businesses more jobs

Plumbers, electricians, and builders lose work to slow replies. Here are five AI automations — from instant quote triage to follow-up — that keep your pipeline full.

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28 May 2026AI ChatbotsOpticiansLead Capture

How UK opticians can use an AI chatbot to fill the appointment book

Missed calls cost opticians appointments. Here's how a website chatbot captures bookings, answers NHS and private eye-test questions, and covers you after hours.

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